Data Privacy Policy
This Privacy Policy explains how Zumo collects, uses, stores and protects the personal and technical information you provide when you use our online casino and sportsbook services. We take privacy seriously and describe below the types of information we gather, why we use it, how we keep it secure and the choices you have about your data.
Types of information we collect
We collect information that is necessary to create and manage your account, process transactions, provide customer support and improve our services. This includes personal details, technical data and transactional records.
Personal data
Personal data may include your name, date of birth, contact details, account credentials, government-issued ID when verification is required, and any information you provide in communications with our support team. We use this information to verify identity, prevent fraud, comply with account verification requirements and manage your account.
Technical data
Technical data covers information about your device and connection such as IP address, browser type, device identifiers, operating system, language settings and referring pages. This data helps us provide a functional site, detect abuse and optimise the user experience across desktop and mobile.
Transactional data
Transactional data includes deposits, withdrawals, game activity, betting history, bonus usage, payment method details and support interactions. We use this information to process payments, manage promotions, investigate disputes and ensure fair play.
How we use your information
We use collected data to:
- Create and manage your account and verify identity;
- Process deposits and withdrawals and maintain payment records;
- Provide customer service and respond to inquiries;
- Monitor activity for compliance, fraud prevention and responsible gambling;
- Improve the site, personalise offers and run analytics;
- Fulfil legal and regulatory requirements when applicable.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect your information from unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need it to carry out their duties. While we work to protect data, no system is completely secure and we encourage you to use strong, unique passwords and to contact us if you suspect unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, analyse usage and deliver relevant content. You can manage cookie settings through your browser or device. Disabling certain cookies may affect site functionality and your experience.
User rights
You have the right to access, correct or request deletion of personal information we hold about you, subject to applicable legal and regulatory requirements. You may also object to certain processing activities and request restrictions when appropriate.
Access, correction and deletion
To access, update or request removal of your personal information, contact our privacy team at [email protected]. We will respond to verifiable requests and may need to retain certain information for legal or operational reasons.
Information sharing and third parties
We may share information with trusted service providers who support payments, identity verification, security, analytics and customer support. We may also disclose data where required by law or to protect our rights. We do not sell personal information.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be communicated on the site or by other appropriate means. Continued use of our services after updates indicates your acceptance of the revised policy.