Contact Us

Zumo support is available to help with questions about your account, withdrawals, verification, technical concerns, or general feedback. Our team can assist with deposits, bonus activation, wagering clarifications, and troubleshooting on desktop or mobile. Reach out via live chat, email, or phone for prompt, practical help tailored to players in Canada. We aim to resolve routine issues quickly and point you to the right resources.

Department	Contact
Customer support	[email protected] - Live chat 24/7 (typical reply 3–5 min)
General enquiries	[email protected] - Email Mon-Fri, 09:00-18:00 (typical reply 20–40 min)
Affiliate enquiries	[email protected] - Team available Mon-Fri, 09:00-17:00
Phone	+1 647 382 1945 - Mon-Fri, 10:00-18:00 ET
Working hours	Live chat 24/7; Email Mon-Fri, 09:00-18:00

Email assistance

Email is our preferred contact method for detailed requests, account issues, or any matter that needs documents or a full explanation. When you write, please include a concise subject line and up-to-date contact details so we can respond promptly. Attach relevant documents and provide account identifiers where applicable to avoid delays in resolving your request.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b63d6;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;margin-top:6px;">  By contacting us you agree to our terms. Replies typically within 24–48 hours.</div>

Response Time

Need help? Most support inquiries are answered within one business day. For quick questions use live chat for near-immediate replies; email requests are typically handled within a few hours but can take up to a day. Complex account, security or KYC issues may require additional time to investigate and could take several business days depending on the case and required documentation.

Feedback

We want your feedback. Share suggestions, ideas, or issues to help improve our site and services. Every message is read carefully by our team and used to make the experience smoother, faster, and fairer for all players. Send your thoughts anytime - we review submissions regularly and act on practical ideas to improve features, promotions, and support.