Terms of Use

These Terms and Conditions set out the rules that govern your use of Zumo’s online casino and sportsbook services. They explain our relationship with you, your responsibilities when using the site, and the basic operational rules that apply to accounts, payments, promotions and disputes. By using our services you agree to comply with these terms and any additional rules posted in specific areas of the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. We may suspend or close accounts where we suspect fraud, abuse, multi-accounting or other violations of these terms. You must keep your account details accurate and update any changes to contact or payment information promptly.

Eligibility and verification

To open an account you must meet the eligibility requirements shown when you register. We require that you provide truthful information and that you are permitted to use our services under local law. Account verification is required for withdrawals and other account actions; we may ask for identity, address and payment documents. Failure to supply requested documents can delay or prevent withdrawals and may result in account restrictions.

Acceptable platform use

You must not use the site for unlawful purposes or to interfere with normal platform operations. Prohibited activity includes, but is not limited to, providing false information, using multiple accounts to claim bonuses, sharing accounts across parties, and attempting to manipulate game outcomes. We reserve the right to void bets, withhold bonuses or close accounts where unacceptable use is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that accompany each offer. General rules include one bonus at a time per player, limits on maximum bet while wagering, and wager requirements as specified per promotion. For example, welcome offers may carry wagering requirements and time limits. Any promotional currency, free spins winnings or bonus balance may be capped and can be subject to additional game restrictions. Always read the full promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods for deposits and withdrawals. Minimum deposit amounts and withdrawal minimums are displayed during the transaction process. Withdrawals are subject to verification checks and may require documentation before processing. We aim to process withdrawals promptly, but timing will vary by method and your provider. Fees, limits and processing times are shown when you initiate a transaction.

Dispute resolution

If you have a dispute with us, please contact support so we can investigate. We will acknowledge receipt and seek to resolve issues promptly and fairly. Where a resolution cannot be reached through usual channels, matters may be escalated to any independent dispute processes that apply, as set out in the applicable local rules or as indicated in your account terms.

Changes to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the site after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.

Contact and account support

If you need assistance with your account or these terms, contact our support team via the help channels shown on the site or by email at [email protected].