Responsible Gambling Policy

At Zumo we take responsible gambling seriously. We want you to enjoy play in a safe, controlled way, so we provide tools and guidance to help you manage activity, stick to limits and get support if gambling stops being fun. Our priority is player safety and clear, practical controls you can use from your account.

Player protection principles

We follow a simple set of principles to protect players - clear information, easy-to-use controls, and timely support. We may ask for identity verification and other account checks to help keep accounts secure and ensure fair play. We encourage self-awareness and open communication with our support team if you have concerns.

Activity-control tools

You can manage your play with built-in account tools designed for everyday control.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you put into your account. Limits can usually be lowered immediately; increases may require a waiting period for safety.

Loss limits

Loss limits let you cap net losses over a chosen period. Use them to keep your play within an amount you can afford to lose.

Time limits and session reminders

Enable session timers, daily play limits or automatic logout reminders to avoid long or unplanned sessions. Short breaks can help keep play responsible.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options are available. You can request a temporary or permanent exclusion via your account settings or by contacting customer support. During exclusion, access to the account is restricted to help you step away from gambling activity.

Recognizing signs of problematic behaviour

Watch for common warning signs, including:

• Chasing losses or increasing stakes to recover money
• Playing longer than intended or neglecting responsibilities
• Borrowing money or using funds needed for essentials
• Feeling distressed, anxious or preoccupied about gambling

Practical tips for staying in control

Try these straightforward habits to keep play responsible:

• Set a realistic budget before you play and stick to it
• Use deposit and loss limits in your account
• Take regular breaks and set time limits
• Avoid gambling when stressed or under the influence
• Don’t chase losses or use credit to gamble

Getting help and support

If gambling is causing problems for you or someone close to you, seek professional help or contact local support services. You can also reach out to our customer support team through the site for information on tools, limits and self-exclusion. Asking for help early is a positive step toward regaining control.